Important Announcement: Due to the unprecedented disruption caused by the COVID-19 pandemic, MTC will be staffing our office on a more limited basis for the forseeable future. We will continue to provide ground transportation service 24/7 when possible but may not be able to answer calls at all hours of the day & night. If you are unable to reach a live operator you can still book ground transportation on the web or via our mobile app. You can also email future request (24 hours in advance) to We apologize for any inconvenience this may cause. We appreciate your patience and understanding during this difficult time. We hope to return to full operating capabilities as soon as possible.

Air Travelers in the United States Are Willing to Spend More on User Fees in Exchange for an Improved Experience

It’s no secret that the airlines are trying to get more money out of customers, which often come in the form of ancillary fees. However, the airport experience doesn’t seem to be improving all that much for the amount of money being collected by so many passengers.

Many air travelers find themselves weary of all the extra fees that they have to pay airlines, especially when the money seems to go toward padding the pockets of executives or for federal taxes, noted a recent article at Meetings and Conventions.

It cited a survey of 1,015 passengers that was conducted by the U.S. Travel Association, where 60 percent of respondents declared that they would be happy to pay as much as $4 more per ticket. 

That’s as long as the collected revenues would be used to improve choice and efficiency. What’s more, 70 percent of the passengers say that the air travel options they are presented with are inadequate, especially given all the fees that they are currently paying.

If you show passengers “ a local user fee that is tightly structured to invest in our outdated and overburdened infrastructure, they understand the difference and strongly support it,” said Roger Dow, president and CEO of the U.S. Travel Association.

One of the problems is that the Passenger Facility Charge has not been updated to account for inflation in 15 years. At the same time, our airport infrastructure is declining in quality when compared to facilities in other parts of the world. If Americans start paying more fees that will be earmarked to improve their travel experience, there is a chance that airports will be restored to their former glory days. 

At MTC Limousine, we are always interested in hearing from our customers about their travel experiences. What do you think? Would you be willing to spend more on fees if you knew they would be allocated toward improving the experience of air travelers? If so, what is the maximum amount that you would consider paying?

Posted on Apr 08 2015

Share on Social Media

Online Reservations and Receipts

Plan your trip with our easy online reservation system